HIGHER-EDUCATION WEBSITE CHATBOT • OSONWANNE GROUP LLC
Campus Desk: one platform, many departmental bots, and every answer checkable
A concept demonstration prepared in response to a University of North Carolina Greensboro request for information on an enterprise AI website chatbot. It shows the controls a university needs around a chatbot: departmental bots, cited answers, refusal when content is missing, human handoff and conversation review.
Built on public pages, with every answer linked to its source
The demo answers only from stored public web pages, and says so when it cannot.
3
Departmental bots, each reading only its own site unless sharing is switched on
20
Public university web pages stored with their URL and fetch date
8
RFI requirements shown working, from citations to crisis routing
0
Language models: answers are retrieved passages, so nothing is invented
What it does
Departmental bots, central oversight
Each department gets its own bot and knowledge. Content is isolated by default and shared only when a department switches it on, with IT oversight across all of them.
Cited answers
Every answer carries a numbered link to the official page it came from, with the fetch date, so a student can check it.
Refusal, not invention
Below a match threshold the bot says it does not know and shows the score that stopped it, instead of guessing.
Handoff and tickets
A stumped bot offers a person only when agents are online, or a support ticket. Both are labeled mock-ups in the demo.
Conversation review
An administrator log flags unanswered questions for review, filtered by department, so content owners can fix gaps.
Crisis routing
Distress and safety keywords trigger a fixed response with emergency contacts before any retrieval runs. No generated text is shown.
Who it helps
STUDENTS AND FAMILIES
Get a checkable answer
Short answers with the official source linked, or an honest “I don’t know” and a way to reach a person.
DEPARTMENTS
Own your bot
Set verbosity, choose what to share, and review what went unanswered, without waiting on a vendor.
IT SERVICES
Keep central control
One platform in place of many vendors, with isolation between departments and a single review log.
STUDENT SUPPORT
Respond safely
High-risk messages get fixed, approved text and contacts, never a generated reply.
What is real, and what is simulated
The AI in the demo is simulated: it uses keyword retrieval over 20 stored public pages and has no language model, so it can return the wrong passage, and its crisis detection can miss paraphrased wording. Live handoff, ServiceNow tickets, sign-in and admin permissions are mock-ups. Page content may be dated, and rows marked Synthetic in the admin log are invented examples.
The production approach would adapt Ask AI, the cited question-answering chatbot inside CactusComply, our tax platform, which the Arizona Department of Revenue has approved for e-file and which has been live since April 22, 2026. Ask AI has not been deployed on a university website.
See it running
Try the concept with no login: ask a question, switch departmental bots, change verbosity, or open the administrator log.
Questions? bon@osonwanne.com • 602-632-9589
Campus Desk is an independent concept demonstration by Osonwanne Group LLC, prepared in response to University of North Carolina Greensboro RFI 69-MFL0002, a market-research request that does not select a vendor. The AI is simulated and it is not a product. It is not a UNCG system, and it is not affiliated with or endorsed by the University of North Carolina Greensboro.